Refund & Return Policy
We want you to love every Crown & Carat piece you own. If something isn't right, here's how we'll make it right.
14-Day Returns
You have 14 days from the date of delivery to request a return for a refund or exchange.
To be eligible:
The item must be unworn, unaltered, and in original condition
All original packaging, tags, and pouches must be included
Proof of purchase (order number or confirmation email) is required
Items that show signs of wear, damage, or tampering will not be accepted.
How to Start a Return
Email Support@crowncarat.online within 14 days of delivery with your order number and reason for return
We'll respond within 24 hours with return instructions and an address
Ship the item back using a tracked, insured method (return shipping is the customer's responsibility unless the item arrived damaged or incorrect)
Once received and inspected, refunds are processed within 5–7 business days to your original payment method
Exchanges
Need a different length or style? We're happy to exchange any unworn piece within 14 days. Email us and we'll walk you through it.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos. We'll send a replacement or full refund at no cost to you.
Final Sale Items
Items marked "Final Sale" at the time of purchase are not eligible for return or exchange.
Refund Timing
Once approved, refunds typically appear on your original payment method within 5–10 business days, depending on your bank.
