Shipping Policy

Shipping Policy

At Crown & Carat, every order is handled with care from packing to delivery. Here's what to expect.

 

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships.

 

Shipping Times

• United States: 5–8 business days

• Canada: 7–14 business days

• International: 10–21 business days

Shipping times are estimates and may vary slightly due to carrier delays, weather, or customs processing.

 

Shipping Rates

• Free standard shipping on all U.S. orders over $50

• Flat-rate shipping under $50: calculated at checkout

• International rates calculated at checkout based on destination

 

Tracking Your Order

Once your order ships, you'll receive an email with a tracking link. If you haven't received tracking within 3 business days of ordering, please check your spam folder or contact us at Support@crowncarat.online.

 

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or import taxes determined by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total.

 

Lost or Stolen Packages

Crown & Carat is not responsible for packages marked "delivered" by the carrier but reported missing. If your tracking shows delivered and you haven't received it, please contact your local carrier first, then reach out to us within 7 days so we can help investigate.

 

Incorrect Addresses

Please double-check your shipping address at checkout. We're unable to reroute or refund orders shipped to addresses entered incorrectly.

 

Questions?

Email us anytime at Support@crowncarat.online — we typically respond within 24 hours.